Refund policy

# Return & Refund Policy

**Last Updated:** July 26, 2026

Welcome to **Omya Drapes**. Customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

## Returns

* We accept returns within **7 days** of the delivery date.
* To be eligible for a return, the item must be:

  * Unused and unworn.
  * In its original condition with all tags attached.
  * In its original packaging.
  * Accompanied by the order confirmation or proof of purchase.

## Non-Returnable Items

The following items cannot be returned:

* Items purchased during clearance or special sale.
* Gift cards.
* Products that have been used, washed, altered, or damaged by the customer.
* Items without original tags or packaging.

## Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item, please contact us within **48 hours** of delivery with:

* Your order number.
* Clear photos or a short video of the product.
* A brief description of the issue.

After verification, we will offer a replacement or a full refund where applicable.

## Refunds

Once we receive and inspect your returned item, we will notify you about the approval of your refund.
If approved, your refund will be processed to your original payment method within **5–10 business days**. Processing time may vary depending on your bank or payment provider.

## Exchange

We offer exchanges only for items that are defective, damaged, or incorrect.

## Return Shipping

* If the return is due to our mistake (wrong or defective item), we will bear the return shipping cost.
* For all other returns, the customer is responsible for the return shipping charges.

## Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been shipped, it cannot be cancelled.

## Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact Us page or customer support email.

Thank you for shopping with **Omya Drapes**.